Q1: What is the initiative launched by the All India Bank Employees Association (AIBEA) to assist bank customers with grievance redressal?

ANS:B - Bank Clinic

The All India Bank Employees Association (AIBEA) has launched the "Bank Clinic" initiative to provide guidance and assistance to bank customers with grievance redressal in accordance with RBI guidelines on retail banking. This initiative operates as a non-resolving advisory platform, offering advice on remedies available as per RBI guidelines and functions alongside the traditional Banking Ombudsman process.